PRIVACY POLICY

When you submit an enquiry, we may collect information such as:

• your name;
• business email address and phone number;
• business name, industry and location;
• employee and revenue ranges;
• current commercial insurance status;
• insurance renewal timing;
• areas in which you are seeking help; and
• information you otherwise choose to provide.

We may also collect limited technical and source information associated with an enquiry, such as the page from which the enquiry was submitted, referring page and campaign parameters such as UTM tags.

We may use information to:

• review and respond to your enquiry;
• understand your business and the type of commercial insurance assistance you are seeking;
• identify an appropriate licensed commercial insurance professional;
• facilitate contact between you and that professional;
• operate, protect and improve Risk Buddy and our enquiry process;
• maintain business and consent records; and
• comply with applicable legal and regulatory requirements.

Risk Buddy does not use your enquiry to provide insurance advice, recommendations, quotes, underwriting or coverage.

When you ask Risk Buddy to help connect you regarding commercial insurance, relevant information from your enquiry may be shared with an appropriate licensed commercial insurance professional so that they can contact you about your request.

We may also use service providers that process information on our behalf for functions such as website hosting, data storage, email delivery, security and other technical operations. We limit such processing to purposes connected with operating our services and take reasonable steps to protect personal information under our control.

We may also disclose information where required or permitted by law.

We do not sell personal information to unrelated third parties for their independent marketing purposes.

By submitting an enquiry and providing the required consent, you authorize Risk Buddy to use the information you provide for the purposes described at the time of collection and in this Privacy Policy, including sharing relevant information with an appropriate licensed commercial insurance professional to facilitate the connection you requested.

You may withdraw consent to future use or disclosure of your personal information, subject to applicable legal or contractual restrictions and reasonable notice, by contacting us using the information below. Withdrawal cannot reverse a disclosure that has already occurred with your consent.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and for legitimate legal, regulatory, security and business record-keeping requirements.

When personal information is no longer required, we will take reasonable steps to delete, destroy or anonymize it, subject to applicable legal and record-retention requirements.

We use reasonable administrative, technical and organizational safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, loss or theft.

No method of electronic transmission or storage can be guaranteed to be completely secure.

You may contact us to request access to personal information we hold about you, request correction of inaccurate information, withdraw consent where applicable, or make another privacy-related request or complaint.

We may need to verify your identity before fulfilling a request. Certain information may need to be retained or may not be disclosed or deleted where permitted or required by applicable law.

Some service providers used to operate Risk Buddy may process information in Canada or other jurisdictions. When information is processed outside Canada, it may be subject to the laws of that jurisdiction and may be accessible to courts, law-enforcement or other governmental authorities in accordance with those laws.

We remain responsible for personal information under our control and take reasonable steps to require service providers handling that information on our behalf to protect it appropriately.

Risk Buddy may use limited website, referral and campaign information to understand how enquiries reach us and to measure and improve our acquisition activities.

If we introduce additional analytics, advertising cookies, pixels or similar tracking technologies, this Privacy Policy and any required notices or consent mechanisms will be updated as appropriate before or when those technologies are implemented.

We may update this Privacy Policy as our services or privacy practices change. The current version will be posted on RiskBuddy.ca with its most recent update date.

Privacy questions, requests or complaints may be directed to:

Privacy Officer
Risk Buddy / 1465708 B.C. Ltd.
hello@riskbuddy.ca